Shipping & Delivery

1. How orders are placed

Glaciaura operates on an enquiry-and-quote basis rather than online checkout. You add items to the cart and send the list to us on WhatsApp, or message us directly with the parts you need.

We reply with a confirmed quotation covering item availability, unit price, applicable taxes and freight. An order is treated as placed only once you accept that quotation and payment is received. Prices shown on product pages are indicative and exclusive of freight.

2. Processing & dispatch

Orders confirmed and paid before 4:00 PM IST on a working day are dispatched the same or next working day, subject to stock availability.

• Working days are Monday to Saturday. We are closed on Sundays and public holidays.
• Store hours are 10:00 to 19:00 IST.
• Orders confirmed after the cut-off, or on a non-working day, are processed on the next working day.
• Items not held in stock are indicated at quotation stage with an expected lead time.

You will receive a dispatch confirmation on the same WhatsApp thread, along with the docket or tracking number.

3. Courier & transport partners

We ship across India using established logistics partners. The mode is chosen based on the weight, volume and destination of the consignment.

Where a specific carrier is requested, we will accommodate it wherever serviceable, with charges adjusted accordingly.

4. Shipping charges

Freight is quoted per order and depends on:

• Total weight and volumetric weight of the consignment
• Delivery pin code and zone
• Mode of transport (courier or surface freight)
• Any special handling required for fragile or oversized items

Freight is confirmed in writing in your quotation before you pay, so there are no surprises after dispatch. Where a concession or free shipping applies to your order — for example on bulk or trade-account purchases — it is applied at quotation stage.

5. Delivery timelines

Timelines below are counted in working days from the date of dispatch, not the date of order.

These are estimates provided in good faith, not guaranteed dates. Delivery may be delayed by weather, strikes, regional restrictions, carrier backlog or other events outside our control. We are not liable for such delays, but we will help you follow them up with the carrier.

6. Tracking your order

Once your consignment is handed over, we send you the tracking or docket number on WhatsApp along with the carrier name.

• Courier shipments can be tracked on the carrier's website using the AWB number.
• Surface freight is tracked using the LR or docket number, usually by calling the destination transport office. We share those contact details with you.

If tracking has not updated for more than two working days, message us on the same thread and we will chase it with the carrier on your behalf.

7. Heavy & bulky items

Commercial RO plants, FRP vessels, pressure tanks and large storage tanks move by surface transport rather than courier. Please note the following for these consignments:

• Delivery is to the transporter's destination godown unless door delivery has been separately arranged and quoted.
• Unloading at your premises is the buyer's responsibility unless otherwise agreed in writing.
• Timelines are longer and less predictable than courier, typically by several working days.
• Please inspect the consignment before signing the transporter's receipt.

8. Damage or shortage in transit

Please check your package at the time of delivery. If the outer packaging is torn, wet, crushed or opened, note it on the carrier's delivery sheet before signing, or refuse the consignment.

To raise a claim, contact us within 48 hours of delivery with:

• Photographs of the outer packaging, including the shipping label
• Photographs of the damaged item and any shortage
• An unedited unboxing video, where available
• Your invoice number

Once verified, we will arrange a replacement or a credit note. Replacement handling is covered under our Returns & Replacement policy.

9. Failed or refused delivery

Carriers typically attempt delivery up to three times. A consignment may be returned to us if:

• The address or pin code provided is incorrect or incomplete
• The recipient is unreachable on the number provided
• Delivery is refused without a recorded reason
• A transport-to-pay consignment is not collected from the godown within the transporter's free period

In these cases, both the outbound and return freight are payable by the buyer, and will be deducted from any refund. Reshipment is quoted as a fresh consignment.

Please make sure the delivery address, pin code and contact number you give us are complete and current.

10. Serviceable areas

We ship across India. Some pin codes are not serviceable by courier, or are serviceable only by surface transport, and a few are restricted for certain goods.

If your location is not serviceable by our usual partners, we will tell you at the quotation stage and suggest an alternative, such as delivery to the nearest transport godown.

We do not currently ship outside India.

11. Contact us

For any question about a dispatch, a tracking number or a delivery issue, reach us on the same WhatsApp thread as your order — it keeps the full history in one place.