Terms & Conditions

1. About these terms

This site, glaciaura.in, is operated by Ay Aqua Solution, trading as Glaciaura, of B-96, Basement, Pushpanjali Enclave, Pitampura, New Delhi 110034.

By using this site, submitting an enquiry, or placing an order with us, you accept these terms. If you do not accept them, please do not use the site.

These terms should be read together with our Shipping & Delivery, Returns & Replacement, Warranty and Privacy policies, which form part of them. Where a signed contract, such as an AMC agreement, covers the same subject, that contract prevails.

2. Who we supply

We supply water treatment equipment and spare parts to dealers, service technicians, contractors, institutions and individual customers within India. We do not currently supply outside India.

Where you buy in the course of a business, you confirm you have authority to bind that business, and that the goods are for trade use rather than personal consumption.

We may decline any order or enquiry, and may close or refuse a trade account, at our discretion. Where we decline an order for which payment has been received, the amount is refunded in full.

3. Product information

We take care to describe products accurately, including GPD rating, thread size, housing compatibility and material, so that a part can be identified before it is ordered.

However, specifications are supplied by manufacturers and may change without notice. Product images are illustrative — colour, packaging and minor design details can differ from what arrives.

Performance figures such as GPD ratings are measured under standard test conditions. Real output depends on your input water, pressure and temperature, and will usually be lower. A rating is not a guarantee of output at your site.

4. Pricing and quotations

Prices shown on product pages are indicative and exclusive of freight. They may change without notice and do not constitute an offer.

The price that applies to your order is the one stated in the written quotation we issue to you. That quotation sets out item prices, applicable GST and freight, and is valid for the period stated on it.

Dealer and trade pricing, where applicable, is set against your account and applied automatically to your quotations.

Where a price is displayed or quoted in obvious error — a decimal misplaced, or a figure clearly inconsistent with the market — we are not obliged to supply at that price. We will tell you promptly, and you may accept the corrected price or cancel without charge.

5. How an order is formed

This site does not have a checkout. Adding items to the cart and sending them to us is an enquiry, not an order, and it does not commit either side.

A binding contract is formed only when all of the following have happened:

1. We have issued you a written quotation covering the items, price and freight
2. You have accepted that quotation
3. Payment has been received in accordance with section 6, or credit terms already agreed apply to your account

Until then, stock is not reserved against your enquiry and prices remain subject to change. Where an item sells out between quotation and acceptance, we will tell you and offer an alternative or a revised lead time.

6. Payment

No payment is taken on this site. There is no payment gateway here and you should never enter card or banking details into any page of it.

Payment is settled separately against the quotation, by bank transfer or UPI to the account details stated on the invoice.

• New accounts pay in advance against a confirmed quotation.
• Established trade accounts may be offered credit terms following a settled trading history. Credit is at our discretion and may be withdrawn.
• All prices are exclusive of GST unless stated otherwise. GST is charged at the applicable rate and shown on the invoice.
• Where payment on credit terms is overdue, we may suspend further supply until the account is settled.

7. Delivery, risk and title

Delivery is governed by our Shipping & Delivery policy, including timelines, freight and how heavy consignments move by surface transport.

Risk in the goods passes to you on delivery to you, or to the transporter's destination godown where that is the agreed delivery point.

Title to the goods remains with us until payment has been received in full. Where goods are supplied on credit terms and payment is not made, we may require their return.

Delivery timelines are estimates given in good faith and are not conditions of the contract. Delay does not entitle you to cancel a confirmed order, though we will always help you follow it up with the carrier.

8. Cancellation

You may cancel an order without charge at any point before it is dispatched, provided the items are not special or indent orders brought in against your requirement.

Once a consignment has been dispatched, cancellation is treated as a return under our Returns & Replacement policy, and freight already incurred is not refunded.

We may cancel an order where the goods are unavailable, where a pricing error under section 4 applies, or where we are unable to verify the order. In each case, any payment received is refunded in full.

9. Returns and warranty

Returns are governed by our Returns & Replacement policy, and defects appearing in normal use by our Warranty Policy.

In summary: returns are raised within 7 days of delivery and the item must be unused and in original packaging; eligible parts carry a one-year warranty against manufacturing defect; and consumables such as filter cartridges and membranes are covered only for defects present on arrival.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019, where it applies to you.

10. Fitment and installation

Unless we have separately agreed to install, we supply goods only. Installation, commissioning and ongoing maintenance are your responsibility.

You are responsible for:

• Confirming that a part is correct for your system before fitting it
• Having installation carried out by a competent technician
• Ensuring the system is operated within its rated pressure, voltage and temperature
• Maintaining adequate pre-filtration ahead of any RO membrane
• Testing water quality after any change to the system

Advice we give on fitment is offered in good faith on the basis of the information you provide. It does not transfer responsibility for the installation to us.

11. Intellectual property

The Glaciaura name, logo, site design, text and product descriptions belong to Ay Aqua Solution and are protected by law. You may not copy, reproduce or reuse them commercially without our written permission.

Third-party brand names and model numbers are used on this site only to identify compatibility. They remain the property of their respective owners, and their use here does not imply any endorsement, affiliation or authorised-distributor status unless we say so explicitly.

12. Use of this site

You agree not to use this site to:

• Scrape, harvest or systematically extract its content or pricing
• Attempt to gain unauthorised access to any part of it or its hosting
• Introduce malicious code, or interfere with its normal operation
• Place fraudulent enquiries or misrepresent who you are

We provide the site on an "as is" basis. We do not warrant that it will always be available or free from errors, and we may change, suspend or withdraw any part of it without notice.

13. Limitation of liability

Our total liability arising out of or in connection with any order is limited to the invoice value of the goods supplied under that order.

We are not liable for indirect or consequential loss, including but not limited to:

• Loss of profit, business, contracts or anticipated savings
• Downtime, or the cost of hiring alternative equipment
• Labour, travel or site-attendance costs incurred by you or your customer
• Water damage arising from installation or from a failure in service
• Loss arising from incorrect fitment, or from use outside stated specification

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

14. Events outside our control

We are not liable for failure or delay in performing our obligations where it is caused by an event beyond our reasonable control. This includes natural disaster, epidemic, fire, flood, strike, civil unrest, carrier or transport failure, government restriction, power or internet outage, and interruption of supply from manufacturers.

Where such an event continues for an extended period, either side may cancel the affected order, and any payment for goods not supplied is refunded.

15. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of India.

The courts at New Delhi have exclusive jurisdiction over any dispute, except where consumer protection law gives you a right to bring proceedings elsewhere.

Before starting proceedings, we ask that you raise the matter with us directly. Most disputes are settled far more quickly by a conversation than by a notice.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force.

16. Contact us

Any question about these terms, or about an order placed under them, can be raised with us directly.